How to reach us
- Use the Contact support link at the bottom of any help page.
- Or email info@mineliqo.com.
- In-app: use the feedback widget to report a bug with your current page attached.
What to include
- The email address on your account and your role.
- The batch code or contract number, if the issue relates to one.
- What you expected to happen and what happened instead.
- A screenshot, and the exact error text if one appeared.
Response times
- General enquiries — within one business day.
- Critical issues (data integrity, sign-in outage) — within 4 hours.
- Support hours: Monday to Friday, 9am–5pm Eastern.