Login
- Can't sign in — re-check email and password, then use Forgot password.
- Locked out after repeated failed attempts — wait 15 minutes for the automatic unlock.
- Verification email missing — check spam, then request a new link.
- Lost your 2FA device — use a backup code, then re-enrol from Settings → Security.
Account & roles
- "This account is not an administrator or regulator" — your privileged role request is still pending or was declined.
- A page is missing from the sidebar — your active role doesn't include it; switch roles from the header if you hold more than one.
- "New row violates row-level security policy" — you don't have permission for that record; contact support with the batch code.
Shipments
- Can't create a shipment — complete every required field and confirm your account is approved.
- QR code not showing — refresh the page; the label regenerates from the batch code.
- No bids on your offer — revisit price, timeline, and expiry date.
Processing & production
- Can't schedule outbound — the batch must be Refined.
- No available transporters — no verified transporter exists yet; ask an administrator.
- Stage complete unavailable — record every named step first, then complete the stage.
Transport
- No assignments — outbound transport hasn't been scheduled to you.
- Can't start the trip — accept the assignment first.
- GPS not updating — allow browser location access and keep the tab open.
Regulator & reports
- Companies list empty — approval of your regulator role is still pending.
- Chain verification unavailable — the batch needs at least two events.
- Download doesn't start — disable the pop-up blocker for mineliqo.com.
General
- Page won't load — refresh, then clear the browser cache.
- A button seems dead — check for a validation message above it; required fields block submission.
- Data not saving — confirm every required field, then retry; if it repeats, send us the exact error text.